Which step should be taken first when a person is in crisis?

The first step to take when a person is in crisis is to assess the situation. This involves gathering information to understand what is happening and determining the nature of the crisis. By assessing the situation, you can identify any immediate dangers, the state of the individual in crisis, and the context in which the crisis is occurring. This foundational step is critical because it informs all subsequent actions. For example, calming the subject or calling for backup both require an understanding of the dynamics at play. If the situation is misunderstood or ignored, the response may not effectively address the immediate needs or safety concerns. Therefore, assessing the situation is essential for making informed decisions and ensuring the safety of both the individual in crisis and those responding.