Which of the following actions should be included in the goal of resolving situations positively in a crisis?

In crisis situations, establishing and maintaining control is a fundamental component in working toward a positive resolution. Control helps to create a structured environment where safety and order can be prioritized. This allows for de-escalation of tension and provides a sense of security for everyone involved.

By establishing control, the responding individual can effectively communicate, assess the needs of all parties, and direct the situation in a constructive manner. This control is not about exerting power over others, but rather about managing the situation thoughtfully and ensuring that all parties have the opportunity to express their perspectives and concerns. It sets the stage for constructive dialogue and collaboration, which are essential for resolving conflicts and crises positively.

The other actions mentioned do not foster a productive or safe outcome. For instance, providing immediate consequences may escalate the situation instead of resolving it, and avoiding communication can lead to misunderstandings or increased tension. Disregarding the needs of those involved compromises the ability to reach a mutually beneficial resolution, which is crucial during crises.