What must be established first to effectively resolve a crisis?

To effectively resolve a crisis, establishing a rapport with the individual in crisis is crucial. Building this connection allows for open communication and trust, which are essential in de-escalating the situation. When a person feels understood and supported, they are more likely to engage cooperatively, share their feelings, and express their needs. This connection can lead to better outcomes, as it helps to calm emotions and fosters a collaborative approach to resolving the issue at hand.

While understanding legal ramifications, having a clear authority structure, and summarizing past events may play important roles in certain crisis situations, they are secondary to forming a relationship with the individual in crisis. Without rapport, even the most structured plans or legal knowledge may fail to reach the individual effectively, as emotional barriers will inhibit communication and problem-solving. Therefore, establishing a trusting relationship is the foundational first step in crisis resolution.