What are the two models taught under disturbance resolution?

The two models taught under disturbance resolution are mediation and arbitration.

Mediation involves a neutral third party who facilitates discussion between disputing parties to help them reach a voluntary agreement. It focuses on promoting understanding and communication, allowing the parties to express their needs and interests, ultimately guiding them towards a mutual resolution without imposing a solution.

Arbitration, on the other hand, typically involves a neutral party who listens to the evidence and arguments presented by both sides and then makes a binding decision. This approach is often used when parties are unable to come to an agreement on their own and need a definitive resolution imposed by the arbitrator.

These two models are essential in conflict resolution as they provide structured methods for addressing disputes constructively, aiming to resolve conflicts peacefully and effectively. Whereas negotiation and compromise, dialogue and consensus, or discussion and agreement describe processes of problem-solving and communication, they may not offer the formal structure and binding decisions that characterize mediation and arbitration.